FAQs


For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email us at contact@greengrom.com or call us at 1-858-336-2560.

How to contact Us: 

contact@greengrom.com

What payment methods does Green Grom accept?

Credit Cards

We accept Visa, MasterCard, Discover, JCB and American Express

PayPal

Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

Store Credit and Gift Certificates

Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. They NEVER expire and may be combined with promotions and rebates.  Gift certificates may or may not be available.

 

How long will it take to receive my Green Grom order?

Please allow 2-7 business days for us to fulfill and ship your order to you.  Some items may be shipped separately. 

I found an item I would like to purchase however my size is not showing up.

Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can send us an email to contact@greengrom.com or call us at 1-858-336-2560 and our Special Orders Department will look into the availability of the item for you.

What do I need to include with my returns?

We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags).

How long will it take to receive my refund after I shipped my return?

The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.